General Manager

Highgate Hotels • Seattle, WA

13d

About The Position

InnVentures operates more than 75 hotels across 20+ states and has 40 years of experience in hotel management, development, and revenue maximization. The General Manager leads the hotel team and supports InnVentures’ shared values and culture, inspiring staff to provide personalized guest service and deliver strong financial performance for owners. The role includes managing and mentoring department leaders and teams, maintaining hotel standards and safety, supporting sales and revenue strategies, and preparing financial reports.

Requirements

• At least 5 years of progressive experience in a hotel or related field, or a 4-year college degree and at least 2 years of related experience.
• Maintain a warm and friendly demeanor.
• Communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, courteous, and service-oriented manner.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Handle problems effectively, including anticipating, preventing, identifying, and solving them.
• Understand and evaluate complex information and data from various sources to meet objectives.
• Maintain confidentiality of information.
• Light work involving exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Responsibilities

• Interview, hire, train, support, coach, and mentor department managers and their teams.
• Champion excellent service and empower staff to care for guests.
• Build relationships with guests to encourage loyalty and maintain high satisfaction.
• Resolve guest and employee issues using problem-solving skills.
• Monitor daily tasks to ensure standard operating procedures are followed.
• Assist with benefits administration, payroll, and other human resources tasks, including employee recognition and celebrations.
• Support and contribute to the sales team’s ongoing proactive sales efforts.
• Ensure emergency procedures are communicated and followed when necessary.
• Conduct property inspections to maintain a clean, safe, and secure hotel environment.
• Plan for success and improvement through staff meetings, action plans, and daily huddles.
• Work with Revenue Management to maximize revenue and grow market share.
• Prepare financial reports for management and hotel owners.
• Attend required hotel meetings and training sessions.
• Participate in manager-on-duty coverage as required.
• Maintain high standards of personal appearance and grooming, including wearing a nametag.
• Follow InnVentures standards and regulations to support safe and efficient hotel operations.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid life insurance
• Short-term and long-term disability insurance
• Paid time off, including paid vacation and paid sick leave
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Voluntary benefits, including accident, life, critical illness, and Flexible Spending Account coverage
• Hotel benefits
• Employee assistance program
• Leadership development program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave
• Personal leave, medical leave, and military leave in accordance with applicable law
• Daily pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed