General Manager #41005

The Inland Real Estate Group of Companies•West Bend, WI

8d•$18 - $21•Onsite

About The Position

Devon Self Storage is hiring a full-time General Manager for its West Bend, Wisconsin store. The General Manager leads daily facility operations, drives sales, delivers a high-quality customer experience, and coaches the Assistant General Manager. Responsibilities also include maintaining compliance and safety, handling customer escalations and financial transactions, managing merchandise, and coordinating the self-storage auction process. The role is an in-store position with a flexible schedule available Monday through Saturday and operates outside traditional retail hours, without late nights or very early mornings. Physical duties include property inspections, cleaning, opening and closing storage doors, light maintenance, and lifting more than 30 pounds. Devon Self Storage is a nationwide self-storage company with more than 200 locations in 32 states. Founded in 1988, it is part of The Inland Real Estate Group of Companies, Inc., headquartered with Devon in Oak Brook, Illinois. The position is eligible for an hourly performance-based bonus and is identified as an internal promotion opportunity.

Requirements

High school diploma or equivalent.
Ability to lift more than 30 pounds.
Strong customer service and communication skills.
Ability to work independently when needed and follow through on assignments.
Valid driver’s license and insurance, with access to reliable transportation for workday travel to vendors or other worksites.
Strong ability to manage multiple tasks simultaneously.
Basic to moderate knowledge of Microsoft Office, including Word, Excel, and Outlook.
Ability to work regularly indoors and outdoors with exposure to adverse weather and environmental conditions, noise extremes, chemicals, debris, and traffic hazards.

Responsibilities

Oversee daily store operations, including opening, closing, and securing the facility.
Drive sales through rentals, protection plans, and merchandise.
Maintain compliance, safety standards, and operational excellence.
Resolve customer escalations professionally and in a timely manner.
Build and maintain customer relationships by helping customers find suitable storage solutions.
Deliver a personalized, high-touch customer experience.
Process payments, balance receipts, and complete bank deposit drops.
Coach, train, and mentor the property’s Assistant General Manager.
Help the team meet or exceed key performance indicators.
Train staff on compliance and safety policies and procedures.
Order, receive, stock, price, and display products in a timely and efficient manner.
Partner with the auction vendor and Regional Director throughout the auction process, from notices and collections through buyer payouts and preparing units for new tenants.
Conduct daily property walkthroughs, safety inspections, and lock checks; clean units and perform related property duties.
Open and close storage doors and complete tasks requiring lifting more than 30 pounds.
Perform light maintenance and landscaping, including mopping, sweeping, changing light bulbs, and cleaning bathrooms.

Benefits

Competitive hourly pay of $17.53–$21.47.
Eligibility to participate in the company incentive bonus program, including an uncapped monthly performance-based bonus.
Medical, dental, and vision insurance (PPO) for eligible full-time employees.
Participation in the company 401(k) plan with a company match.
Vacation time.
Nine paid holidays and three floating holidays per year.
Sick time.
Tuition reimbursement opportunity.
Company-paid life insurance equal to annual base salary.
Company-paid short-term and long-term disability.
Paid parental leave.
Growth opportunities and a schedule supporting work-life balance.