General Manager #41005

Devon Self Storage • West Bend, WI

7d • Onsite

About The Position

Devon Self Storage is hiring a full-time, in-store General Manager for its West Bend, Wisconsin location. The General Manager leads daily facility operations, drives sales, delivers customer service, and coaches the property’s Assistant General Manager and team. The role includes overseeing rentals and merchandise sales, maintaining safety and compliance, handling customer concerns and payments, managing inventory, and coordinating the complete storage-unit auction process with the auction vendor and Regional Director.

The position also involves regular property walkthroughs and safety inspections, opening and closing the facility, checking locks, cleaning units, opening and closing storage doors, light maintenance, and landscaping. It requires indoor and outdoor work and lifting items weighing 30 pounds or more. The schedule is available Monday through Saturday and is described as flexible, with no late nights or very early mornings.

Requirements

• High school diploma or equivalent.
• Ability to lift 30 pounds or more.
• Strong customer service and communication skills.
• Ability to work independently when needed and follow through on assignments.
• Valid driver’s license and insurance, with reliable transportation available for workday travel to vendors or other worksites.
• Strong ability to manage multiple tasks simultaneously.
• Basic to moderate knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Ability to work regularly indoors and outdoors with exposure to adverse weather and environmental conditions, noise extremes, chemicals, debris, and traffic hazards.

Responsibilities

• Oversee daily store operations, including opening, closing, and securing the facility.
• Drive sales through rentals, protection plans, and other merchandise.
• Maintain compliance, safety standards, and operational excellence.
• Resolve customer escalations professionally and in a timely manner.
• Build customer relationships and help customers find suitable storage solutions.
• Deliver a personalized, high-touch customer experience.
• Process payments, balance receipts, and complete bank deposit drops.
• Coach, train, and mentor the property’s Assistant General Manager.
• Help the team meet or exceed key performance indicators.
• Train staff on compliance and safety policies and procedures.
• Ensure products are ordered, received, stocked, priced, and displayed efficiently and on time.
• Partner with the auction vendor and Regional Director throughout the auction process, including notices, collections, buyer payouts, and preparing units for new tenants.
• Conduct property walkthroughs, safety inspections, and lock checks; clean units and open and close storage doors.
• Perform light maintenance, including mopping, sweeping, changing light bulbs, cleaning bathrooms, and landscaping.

Benefits

• Competitive hourly pay.
• Uncapped monthly performance-based bonus.
• Growth opportunities.
• Schedule outside traditional retail hours, with no late nights or very early mornings.
• Role that supports work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED