Guest Service Agent
Tharaldson Hospitality • Pleasanton, CA5d • Onsite
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Guest Service Agent
Tharaldson Hospitality•Pleasanton, CA
•Onsite
About The Position
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! This role accommodates guests of the hotel by performing various duties.
Requirements
- 0 – 1+ year of customer service experience
- Passionate about hospitality and creating an exceptional guest experience
- Ability to handle confidential information, including guest records, with a high degree of integrity
- Ability to answer and route calls as appropriate; takes guest messages with accuracy
- High School degree or better
- Ability to perform each essential duty satisfactorily
Responsibilities
- Greets, registers, and assigns rooms to guests
- Handles confidential information, including guest records, with a high degree of integrity
- Promptly and effectively deals with guest requests and complaints
- Answers and routes calls as appropriate; takes guest messages with accuracy
- Responsible for cash drawer contents and transactions during shift
- Maintains accurate records including cash flows, registration card, reservation cards, and property walks
- Assists with sales and marketing efforts as directed by the General Manager
- Offers and properly handles requests for wake-up calls
- Records pertinent guest information in the pass-on log
- Replenishes continental breakfast as needed and keeps area clean
- Ensures common area/lobby is clean
- Performs laundry functions as directed
- All other duties as assigned
Benefits
- Career advancement opportunities
- Employee discounts
- Competitive pay
- Daily Pay
- Flexible work schedule
- Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)Based on Employment Status
- Paid vacation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
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