Front Desk

Marriott • Memphis, TN

16d

About The Position

Guest Experience Specialists deliver a memorable, distinctive guest experience throughout the hotel stay, going beyond traditional front desk responsibilities. They take initiative and ownership across the main areas of the hotel, move throughout their workspace, and address operational needs and guest requests. Duties may include completing reports, delivering quality meals, and sharing highlights of the local area. They are empowered to make transactions part of the guest experience while maintaining a guest-first mindset.

All associates are expected to create a safe workplace; follow company policies and procedures; maintain confidentiality; protect company assets; uphold quality standards; and maintain professional uniforms, appearance, and communications. Guest Experience Specialists spend extended periods standing, sitting, or walking and take a hands-on approach to their work. They may perform other reasonable job duties as requested.

Requirements

• High school diploma or G.E.D. equivalent preferred.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Deliver a memorable and distinctive guest experience throughout the guest’s stay.
• Take ownership of the guest experience in the main areas of the hotel and maintain a guest-first mindset.
• Move throughout the workspace and address operational needs and guest requests.
• Complete reports, deliver quality meals, and share highlights of the local area.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communications.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED