Part- time Fitness Front Desk

Concord Hospitality Enterprises • League City, TX

16d

About The Position

The Fitness Front Desk employee supports members and visitors, manages front desk and administrative operations, and collaborates with the Membership Manager and other departments. The role includes assisting with membership inquiries and registration, maintaining member records, processing payments, coordinating appointments, and supporting membership-related events and promotions.

Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in office software and membership management systems.
• Customer service mindset with problem-solving skills.
• High school diploma or equivalent.

Responsibilities

• Greet and check in members and visitors professionally and warmly.
• Answer questions about membership plans, benefits, and renewals.
• Assist with new member registration and onboarding.
• Maintain accurate member records in the database.
• Manage phone calls, emails, and walk-in inquiries.
• Keep the reception area clean, organized, and stocked with necessary materials.
• Monitor visitor access and enforce safety protocols.
• Process membership payments and issue receipts.
• Prepare reports on membership statistics and trends.
• Schedule appointments and coordinate meeting spaces.
• Handle mail, deliveries, and internal communications.
• Work closely with the Membership Manager and other departments.
• Support events and promotional activities related to membership growth.
• Provide feedback and suggestions to improve the member experience.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED