Front Desk Fitness Attendant

Invited•Carbondale, NJ

3d•Onsite

About The Position

The Front Desk Fitness Attendant shapes members’ experiences by creating exceptional first and last impressions at the club. The role provides friendly, welcoming service through every interaction and embodies the club’s commitment to Warm Welcomes, Magic Moments, and Fond Farewells. The attendant greets members and guests, assists with inquiries, manages check-ins and check-outs, and helps ensure a seamless visit. The position reports to the Fitness Manager or Fitness Director. Duties include welcoming and assisting members, promoting club activities and amenities, providing personalized service, answering and directing calls, maintaining knowledge of club programs and policies, completing closing functions, and keeping assigned areas orderly and organized. The attendant also follows club policies and safety practices, attends briefings, supports team operations, and takes on additional duties as assigned.

Nice To Haves

High school diploma or equivalent.
Previous customer service experience, preferably in fitness, hospitality, or a similar environment.
Ability to interact positively and professionally with members and guests.
Experience maintaining cleanliness and organization in a public or recreational facility.
Strong verbal communication skills and ability to assist members and respond to their needs or concerns.
Experience working as part of a team and contributing to a positive, collaborative work environment.
Ability to handle minor issues or concerns with a proactive, solution-oriented mindset.

Responsibilities

Ensure members and guests check in when using the club and address members by name.
Connect with members regularly and promote club activities.
Provide personalized service, including towel and water service to members exercising.
Promote facility amenities, programs, and the club while maintaining professionalism and service standards.
Answer telephone calls promptly and courteously and direct them to the appropriate areas.
Maintain knowledge of applicable tennis court and youth center reservation policies, personal training, fitness programs, group exercise classes and schedules, club events, and specials.
Perform closing business functions according to club guidelines and procedures.
Complete daily assignments on time and maintain orderly, organized workspaces, including tidying entry areas and restocking and organizing the shop.
Assist others and take on additional tasks as assigned by management.
Follow company, club, and department policies, procedures, and instructions.
Maintain professionalism and a commitment to excellence when interacting with members, colleagues, and staff.
Follow safe working practices, comply with safety guidelines, and encourage others to do the same.
Take initiative in personal and professional growth and maintain any certifications required for the role.
Address and resolve challenges using available resources and work with regional and corporate teams to support club operations.
Attend daily briefings and participate in required activities.
Meet attendance requirements in the weekly schedule, work additional hours as needed to meet deadlines, and work weekends or holidays as required.