Front Desk Fitness Attendant
About The Position
The Front Desk Fitness Attendant shapes members’ experiences by creating exceptional first and last impressions at the club. The role delivers friendly, welcoming service in every interaction, reflecting the club’s commitment to Warm Welcomes, Magic Moments, and Fond Farewells. Responsibilities include greeting members and guests, assisting with inquiries, managing check-ins and check-outs, and helping ensure a seamless visit. The attendant connects with members, promotes club activities and amenities, provides personalized service such as towel and water service, answers and directs telephone calls, and keeps assigned workspaces orderly and organized. The role also requires familiarity with applicable club reservations, fitness programs, classes, events, and specials. Employees are expected to follow club procedures and safety practices, attend briefings, maintain relevant certifications, and assist with additional tasks as needed.
Requirements
- Ability to interact positively and professionally with members and guests.
- Strong verbal communication skills and ability to assist members and respond to their needs or concerns.
- Ability to work as part of a team and contribute to a positive, collaborative work environment.
- Ability to handle minor issues or concerns proactively and with a solution-oriented mindset.
- Ability to lift, carry, push, or pull up to 100 pounds on occasion.
- Flexibility to work additional hours as needed to meet position deadlines.
- Availability to work weekends and/or holidays as required.
Nice To Haves
- High school diploma or equivalent.
- Previous customer service experience, preferably in fitness, hospitality, or a similar environment.
- Experience maintaining cleanliness and organization in a public or recreational facility.
Responsibilities
- Ensure members and guests check in when using the club and address members by name.
- Connect with members regularly and promote club activities.
- Provide personalized service, including towel and water service while members exercise.
- Promote facility amenities, programs, and the club while maintaining professional service consistent with club values and standards.
- Answer telephone calls promptly and courteously and direct them to the appropriate areas.
- Know applicable tennis court and youth center reservation policies, personal training and fitness programs, group exercise class descriptions and schedules, and upcoming club events and specials.
- Perform closing business functions according to club guidelines and procedures.
- Complete daily assignments on time, maintain orderly and organized workspaces, tidy and arrange entry areas, and restock and organize the shop.
- Assist others and take on additional tasks as assigned by management.
- Follow company, club, and department policies, procedures, and instructions.
- Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
- Follow safe working practices, comply with safety guidelines, and encourage others to do the same.
- Take initiative in personal and professional growth and maintain any required role-related certifications.
- Address and resolve challenges using available resources and work with regional and corporate teams to support club operations.
- Attend daily briefings and participate in required activities.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement savings plan
- Paid time off and leave programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
