Fitness Front Desk Attendant

Congressional Country Club • Bethesda, MD

5d

About The Position

Congressional Country Club is seeking a Fitness Center Member Services Desk Attendant to serve as the first and last impression of its Fitness Center. The role supports Members and teammates, creates a welcoming environment, and helps ensure Members have an exceptional fitness experience. There may be opportunities to teach a fitness class when a Personal Trainer is absent.

The position is part-time. The stated weekday schedule is 11:00 AM–8:00 PM; weekend schedules are 7:00 AM–5:00 PM or 1:00 PM–5:00 PM. Evening, weekend, and holiday availability is required.

Requirements

• Passion for fitness and member engagement.
• At least one year of customer service and/or hospitality experience.
• Working proficiency in Microsoft Excel, Word, Outlook, and Publisher.
• Ability to stand and/or sit for extended periods during scheduled shifts.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Greet Members and guests warmly, answer questions, and deliver exceptional service.
• Serve as a knowledgeable resource for Fitness Center programs, reservations, and events.
• Perform opening and closing procedures for the facility.
• Answer phone calls promptly and professionally, within three rings.
• Create accurate reservations for personal training, Pilates, and special events.
• Address Members by name and direct them to the appropriate areas.
• Support Fitness and Youth Fitness programming as an extension of the department.
• Assist with marketing and promoting Club events through calls, signage, and mailings.
• Maintain clear and updated Fitness Center communications and postings.
• Re-rack free weights weighing up to 45 pounds and help maintain a safe, organized space.
• Potentially teach a fitness class in the absence of a Personal Trainer.

Benefits

• Complimentary meals and parking.
• Health, dental, and vision insurance available to full-time and part-time Team Members.
• Flexible Spending Account (FSA).
• 401(k) with employer match.
• Employee discounts on golf, tennis, and fitness apparel.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed