Front Desk Fitness Attendant

ClubCorp•Anthem, AZ

About The Position

The Front Desk Fitness Attendant shapes members’ experiences by creating exceptional first and last impressions at the club. The role provides friendly, welcoming service through every interaction, greeting members and guests, assisting with inquiries, managing check-ins and check-outs, and helping ensure a seamless visit. The attendant promotes club activities and amenities, provides personalized service, and maintains professional standards consistent with the club’s values and service expectations. The role reports to the Fitness Manager or Fitness Director. It requires following club policies and procedures, completing daily assignments, maintaining orderly workspaces and entry areas, and assisting with additional tasks as assigned. The schedule follows weekly attendance requirements and may include additional hours, weekends, and holidays as needed.

Nice To Haves

High school diploma or equivalent.
Previous customer service experience, preferably in fitness, hospitality, or a similar environment.
Ability to interact positively and professionally with members and guests.
Experience maintaining cleanliness and organization in a public or recreational facility.
Strong verbal communication skills and ability to assist members and respond to their needs or concerns.
Experience working as part of a team and contributing to a positive, collaborative work environment.
Ability to handle minor issues or concerns proactively and with a solution-oriented mindset.

Responsibilities

Ensure members and guests check in when using the club and address members by name.
Connect with members regularly and promote club activities.
Provide personalized service, including towel and water service to members exercising.
Promote facility amenities, programs, and the club while maintaining professionalism and service standards.
Answer telephone calls promptly and courteously and direct them to the appropriate areas.
Know applicable policies and information about tennis court reservations, personal training, fitness programs, youth center reservations, group exercise classes and schedules, club events, and specials.
Perform closing business functions according to club guidelines and procedures.
Complete daily assignments on time and maintain orderly, organized workspaces, including tidying entry areas and restocking and organizing the shop.
Assist others and take on additional tasks as assigned by management.
Follow company, club, and department policies, procedures, and instructions.
Maintain professionalism and a commitment to excellence when interacting with members, colleagues, and staff.
Follow safe working practices, comply with safety guidelines, and encourage others to do the same.
Pursue personal and professional growth and maintain required role-related certifications.
Address and resolve challenges using available resources and work with regional and corporate teams to support club operations.
Attend daily briefings and participate in required activities.
Adhere to attendance requirements in the weekly schedule, work additional hours as needed, and be available on weekends and/or holidays as required.