Front Desk Fitness Attendant

Invited • Irving, TX

1d

About The Position

The Front Desk Fitness Attendant shapes members’ experiences by creating welcoming first and last impressions at the club. The role provides friendly service through every interaction, greets members and guests, responds to inquiries, manages check-ins and check-outs, and helps ensure a seamless visit. The attendant also promotes club amenities, programs, and activities while maintaining the club’s service standards and a professional, organized workspace.

The position reports to the Fitness Manager or Fitness Director. The attendant may be asked to assist others and take on additional tasks as assigned by management. Invited operates more than 130 private clubs and has more than 17,000 employees.

Requirements

• Ability to interact positively and professionally with members and guests.
• Strong verbal communication skills and ability to assist members and respond to their needs or concerns.
• Ability to work as part of a team and contribute to a positive, collaborative environment.
• Ability to handle minor issues or concerns proactively and with a solution-oriented mindset.
• Ability to follow attendance requirements in the weekly schedule.
• Ability to work additional hours as needed to meet position deadlines.
• Availability to work weekends and/or holidays as required.
• Ability to lift, carry, push, or pull up to 100 pounds on occasion.

Nice To Haves

• High school diploma or equivalent.
• Previous customer service experience, preferably in fitness, hospitality, or a similar environment.
• Experience maintaining cleanliness and organization in a public or recreational facility.

Responsibilities

• Ensure members and guests check in when using the club and address members by name.
• Connect with members regularly and promote club activities.
• Provide personalized service, including towel and water service to members exercising.
• Promote facility amenities, programs, and the club while maintaining professional service aligned with club values and standards.
• Answer telephone calls promptly and courteously and direct them to the appropriate areas.
• Know applicable policies, programs, schedules, events, and specials, including tennis court reservations, personal training, fitness programs, youth center reservations, and group exercise classes.
• Perform closing business functions according to club guidelines and procedures.
• Complete daily assignments on time and maintain orderly, organized workspaces, including tidying entry areas and restocking and organizing the shop.
• Follow company, club, and department policies, procedures, instructions, and safe working practices.
• Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Take initiative in personal and professional growth and maintain required role-related certifications.
• Address and resolve challenges using available resources and work with regional and corporate teams to support club operations.
• Attend daily briefings and participate in required activities.
• Assist others and perform additional tasks as assigned by management.

Benefits

• Medical, dental, and vision coverage for full-time team members.
• Life insurance for full-time team members.
• Short-term and long-term disability insurance for full-time team members.
• 401(k) retirement savings plan for full-time team members.
• Paid time off and leave programs for full-time team members; time off as required by applicable law is also provided for part-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed