Front Desk Fitness Attendant

ClubCorp•Clearwater, FL

About The Position

The Front Desk Fitness Attendant shapes members’ experiences by creating exceptional first and last impressions at the club. The role delivers friendly, welcoming service through every interaction, greeting members and guests, assisting with inquiries, managing check-ins and check-outs, and helping ensure a seamless visit. The attendant promotes club amenities, programs, activities, and events while maintaining a professional standard of service aligned with club values. The position also involves answering and directing telephone calls, providing personalized service such as towel and water service, completing closing business functions, and keeping assigned areas and workspaces orderly and organized. Employees are expected to assist others and take on additional tasks as assigned, follow company and club policies and safety practices, attend briefings, and maintain any certifications relevant to the role.

Nice To Haves

High school diploma or equivalent.
Previous customer service experience, preferably in fitness, hospitality, or a similar environment.
Ability to interact positively and professionally with members and guests.
Experience maintaining cleanliness and organization in a public or recreational facility.
Strong verbal communication skills and ability to assist members and respond to their needs or concerns.
Experience working as part of a team and contributing to a positive, collaborative work environment.
Ability to handle minor issues or concerns proactively and with a solution-oriented mindset.

Responsibilities

Ensure members and guests check in when using the club and address members by name.
Connect with members regularly and promote club activities.
Provide personalized service, including towel and water service to members exercising.
Promote facility amenities, programs, and the club while maintaining professional service standards.
Answer telephone calls promptly and courteously and direct them to the appropriate areas.
Know applicable reservation policies, personal training and fitness programs, group exercise class descriptions and schedules, and upcoming club events and specials.
Perform closing business functions according to club guidelines and procedures.
Complete daily assignments on time and maintain orderly, organized workspaces, entry areas, and shop areas.
Assist others and take on additional tasks as assigned by management.
Follow company, club, and department policies, procedures, instructions, and safe working practices.
Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
Take initiative in personal and professional growth and maintain required role-related certifications.
Address and resolve challenges using available resources and work with regional and corporate teams to support club operations.
Attend daily briefings and participate in required activities.