Front Desk Attendant

Minneapolis Club Inc•Minneapolis, MN

About The Position

The Front Desk Attendant builds excellent relationships with members and guests and serves as a central point for Club activities. The role promotes and books guest rooms and dining, supports the Front Desk Manager, maintains an overview of Club operations, and strives to exceed member and guest expectations. The position handles daily front desk communications, reservations, guest room bookings and check-ins/check-outs, point-of-sale and cash transactions, administrative records and reports, mail distribution, and other operational tasks. The attendant also helps ensure guest rooms are ready, follows luggage locker procedures, conducts inventory counts, and responds to emergencies in accordance with evacuation and alarm procedures. The Minneapolis Club is a historic, member-focused club in downtown Minneapolis with athletic and wellness facilities, guest accommodations, event spaces, co-working areas, and a restaurant and bar. The Club states that it is committed to creating a diverse environment and is an equal opportunity employer.

Requirements

High school diploma or equivalent, with some college education.
At least two years of hotel or private club experience.
Energetic and positive attitude.
Highly motivated, with strict attention to detail.
Excellent verbal and written communication skills.
Ability to adapt to and use current computer software, including Microsoft Outlook, Microsoft Office, and Club Management Software.
Ability to multitask and complete tasks accurately and promptly.
Ability to sit in a normal seated position for extended periods, extend hands or arms in any direction, use finger dexterity to manipulate objects, and lift and carry items weighing up to 25 pounds.

Responsibilities

Greet and direct incoming members and guests at the front door.
Resolve member and guest problems and concerns.
Answer telephones, direct calls and emails, and take and convey messages.
Monitor incoming and outgoing Club traffic using the intercom or radio.
Provide wake-up calls to overnight guests as requested.
Handle guest card requests and issue cards.
Make member and guest reservations for dining, events, fitness, and pool facilities.
Process front desk point-of-sale and cash transactions.
Manage guest room reservations, check-ins, and check-outs.
Sort incoming check payments.
Verify the cash drawer at the start of each shift and close it out at the end of each shift.
Maintain the key logbook, lost-and-found log, and daily Log Report entries.
Prepare daily and monthly reports.
Stamp, sort, and distribute mail, magazines, and newspapers.
Handle email and fax transmissions and receipts for members and guests.
Complete other administrative projects such as stuffing envelopes, filing, and organizing.
Conduct month-end inventory counts.
Follow luggage locker procedures.
Ensure guest rooms are ready for incoming guests.
Handle emergency situations and know evacuation and alarm procedures.
Perform other duties assigned by the Front Desk Manager based on business needs.
Provide high-quality, sincere, professional, and respectful service to members and guests, taking personal responsibility for their requests.
Maintain open communication with Club departments and staff, communicate clearly in writing and orally, participate in meetings, and support management initiatives.
Manage time and work organization, keep supplies stocked, and maintain a clean, organized, member-ready workstation.
Report accidents, property damage or vandalism, and safety hazards to a supervisor, and follow Club and departmental policies and procedures.