Front Desk Attendant

Fitness Formula Clubs (FFC) • Chicago, IL

2d

About The Position

The Front Desk Attendant welcomes members and guests, supports check-in and membership inquiries, and helps deliver a positive club experience. The role includes answering calls, handling member questions and concerns, completing front desk opening and closing tasks, processing payments, and maintaining a clean, safe, and healthy environment. The position is part-time at FFC Lincoln Park and requires closing shifts and weekends.

All employees must attend FFC’s hospitality training program, which includes courses to be completed during the first 90 days. Role-specific training and dates are provided by the manager after hire. FFC describes its purpose as enhancing members’ and guests’ health and well-being and is committed to building a respectful, inclusive community.

Requirements

• Availability to work closing shifts and weekends.
• Attendance at the required employee hospitality training program.

Responsibilities

• Greet members by name and create a great first impression of the club.
• Check in members and guests.
• Act as a liaison between current and prospective members and the Membership Department.
• Answer incoming calls professionally.
• Address member questions, concerns, and complaints, and provide additional support to the Membership Experience Manager as needed.
• Perform front desk opening and closing functions.
• Take payments as needed and ensure the cash drawer is balanced at the start and end of the shift.
• Attend required department and club staff meetings.
• Provide a clean, safe, and healthy environment for members, guests, and coworkers.
• Attend the required hospitality training program and complete its courses during the first 90 days.

Benefits

• Dental insurance through Blue Cross Blue Shield of Illinois.
• Vision insurance through Blue Cross Blue Shield of Illinois.
• Company-matched 401(k).
• Discounts on fitness certifications, including Pilates, Yoga, and Personal Trainer certifications.
• Access to FFC University courses and discounted certifications.
• Complimentary membership at all FFC locations.
• 25% discounts on spa services, retail, and fitness classes.
• Employee appreciation programs and perks, including pet insurance and T-Mobile discounts.
• Training and development.
• Wellness resources.
• Employee discounts.
• Inclusive and welcoming team environment.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed