Front Desk Attendant

Castle Group•Aventura, FL

About The Position

The Front Desk Attendant professionally and efficiently handles residents’ requests and needs when they enter the community or building. The role provides exemplary service consistent with Castle Group’s values and mission, representing Castle Royal Service through outstanding customer service. The attendant greets and assists residents and guests, responds to phone inquiries, documents activity and incidents, and directs or escalates issues to the appropriate person. The position also involves monitoring emergency response and, where applicable, electronic security systems; managing package logging and tracking; and following safety procedures. Depending on the shift, the attendant may handle overnight activities.

Requirements

High school diploma or equivalency required.
Effective written and verbal communication skills.
Excellent customer service skills, including strong conflict-resolution and de-escalation techniques.
Intermediate command of computer hardware and software, specifically Microsoft Office Suite.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks.
Ability to act with integrity, professionalism, and confidentiality.
Ability to work under pressure, maintain composure, and use good judgment during emergency, difficult, or stressful situations.
Ability to lift 30 pounds while following appropriate safety procedures.
Ability to stand upright for long periods, walk and climb stairs, and navigate the property or building as required.
Ability to use fingers extensively for typing and visually use a computer monitor.
Ability to handle, grasp, and feel objects and equipment; reach with hands and arms; repeat motions with wrists, hands, and fingers; stoop; and bend.
Ability to hear, understand, and respond appropriately to verbal requests in person and by telephone.
Ability to respond verbally in an understandable and professional manner in person and by telephone.

Nice To Haves

One or more years of administrative or hospitality experience preferred.
Fluency in multiple languages is desirable but not necessary.

Responsibilities

Greet residents and guests upon entry and respond to requests, questions, and other needs.
Document issues and transactions as needed.
Develop an understanding of Association policies and requirements.
Understand which department or person can provide support when an issue needs escalation.
Develop knowledge of surrounding areas and attractions.
Answer phones promptly and handle questions and requests, using support resources when needed.
Track activity logs, incident reports, records, and forms for the Property Manager’s daily review.
Escalate concerns and issues to the Property Manager for immediate resolution when necessary.
Monitor the Emergency Response System and respond in a timely and efficient manner.
Monitor and control Electronic Security Control Systems, if applicable.
Follow all safety precautions and procedures while performing duties.
Log packages and track them until resident pickup or delivery, when applicable.
Handle overnight activities depending on the shift.
Perform other duties and responsibilities as assigned.