Front Desk Attendant

Mountainside Fitness • Glendale, AZ

2d • Onsite

About The Position

Mountainside Fitness is seeking a warm, welcoming, and dependable Front Desk Attendant for its upscale health club. The attendant serves as a friendly, professional first point of contact, assists members and guests, provides exceptional customer service, and helps create a positive experience on every visit. The role includes greeting and checking in members and guests, communicating needs to appropriate departments, providing basic equipment assistance, upholding club safety and appearance standards, completing cleaning tasks, and handling basic administrative duties. The posting specifies availability from 7 a.m. to 11 a.m. and describes consistent week-to-week schedules.

Requirements

• Must be at least 16 years old.
• Must be able to lift a minimum of 30 lbs.
• Must be able to maneuver throughout the club and around equipment.
• Must have the physical ability to complete assigned cleaning tasks.
• CPR certification is required within 30 days of the start date; Mountainside Fitness sponsors the certification at no cost.
• Must successfully complete Manage Staff training, drug testing, and the Mountainside Training Program.
• Strong interpersonal skills and the ability to build rapport with a diverse membership.
• Excellent written and verbal communication skills; ability to communicate effectively with managers, co-workers, and members.
• Strong organizational skills and the ability to manage multiple tasks.
• Problem-solving and conflict-resolution skills.
• Demonstrated responsibility, dependability, and consistency, including punctuality, meeting attendance, task completion, and communicating concerns and messages to managers.
• Self-motivated and self-directed, including taking initiative and seeking out additional duties.
• Competence using basic office equipment, including phones, fax machines, computers, and copy machines.
• Ability to consistently complete simple mathematical functions.

Nice To Haves

• Previous experience in customer service, front desk, or a related field is preferred.

Responsibilities

• Warmly greet and check in members and guests.
• Respond promptly and professionally to guest needs, requests, and concerns.
• Communicate relevant guest information to appropriate departments in a timely manner.
• Provide basic equipment orientation and assistance to members.
• Uphold and enforce club safety policies.
• Maintain a professional, conservative appearance in accordance with the club dress policy.
• Complete assigned cleaning tasks to help maintain a clean and safe environment.
• Operate standard office equipment, including phones, computers, and copy machines.
• Accurately perform basic math functions related to daily operations.
• Complete tasks and assignments consistently and thoroughly, and communicate concerns to management.

Benefits

• Complimentary gym membership.
• Discounts on personal training.
• Onsite childcare.
• Consistent schedules that stay the same week to week.
• Flexible pay for hourly employees, including access to earnings when needed.
• Growth opportunities, with the company stating that all of its General Managers were promoted from within.
• CPR certification sponsored by Mountainside Fitness at no cost.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed