Front Desk Attendant

Ahern Family of Companies • Las Vegas, NV

2d • Onsite

About The Position

The Front Desk Attendant greets and registers hotel guests and checks them out, contributing to outstanding guest service and the hotel's financial profitability. The role involves completing guest registration, handling payments and checkout, answering questions about the hotel and local area, promoting hotel services, resolving guest requests and complaints, and relaying messages. Shifts may include day, swing, and overnight hours, with overnight shifts running from midnight to 8 a.m.

Requirements

• Must be at least 18 years of age.
• Must be legally able to work within state and federal guidelines.
• Ability to stand and walk continuously throughout each shift, with sitting limited to breaks.
• Ability to push, pull, bend, and stoop frequently.
• Ability to bend, lift, and carry up to 50 pounds frequently without assistance.
• Ability to engage in constant face-to-face customer interactions, speak, and maintain a professional demeanor.
• Ability to maintain a neat, well-groomed appearance.
• Ability to multitask and remain positive in busy working conditions.

Nice To Haves

• One year of hotel front desk experience is preferred.

Responsibilities

• Greet guests and complete the registration process, including entering and retrieving information in the computer, confirming guest information and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and explaining how to find rooms.
• Assist guests with checkout and ensure rooms and services are correctly accounted for.
• Use the point-of-sale system and handle money, credit and debit cards, other forms of payment, foreign currency conversion, change, gift certificates, and gift cards.
• Maintain thorough knowledge of hotel room categories, rates, packages, promotions, the local area, and other hotel information, and answer guest questions.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and negotiate solutions to support guest satisfaction.
• Receive, enter, retrieve, and relay messages to guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed