Front Desk Attendant

Holiday Inn Express-Broadway @ the Beach • Myrtle Beach, SC

1d

About The Position

The Front Desk Attendant is the first point of contact for hotel guests and provides service during check-in, check-out, and throughout their stay. The role handles guest inquiries and reservations, processes payments, maintains accurate guest and billing records, and coordinates with other departments to support guest needs and a smooth hotel operation. The attendant follows hotel policies and security procedures, protects guest privacy, and helps maintain an organized front desk area. Other duties may be assigned to meet the needs of the property.

Requirements

• High school diploma or equivalent.
• Strong communication and interpersonal skills focused on guest service.
• Proficiency with front desk software, including property management systems (PMS).
• Ability to work independently and manage multiple tasks efficiently in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Physical ability to stand for extended periods and handle guest luggage if necessary.
• Physical stamina for long periods of standing and interacting with guests.
• Flexible availability for weekends and holidays, and shifts that may include evenings and overnight.

Nice To Haves

• Previous experience in a front desk, customer service, or hospitality role is preferred.

Responsibilities

• Welcome guests and provide a warm, friendly reception.
• Perform check-in and check-out procedures accurately and according to hotel policies.
• Assist with reservations, room assignments, and special requests.
• Provide information about hotel amenities, services, and local attractions, and offer recommendations.
• Address guest concerns and complaints promptly, escalating issues to the Front Desk Manager when necessary.
• Process cash, credit card, and room-charge payments securely and accurately.
• Answer and direct incoming calls, take reservations, and handle guest inquiries.
• Issue, track, and securely manage room keys.
• Coordinate with housekeeping and maintenance to prepare rooms and fulfill guest requests.
• Maintain accurate guest, reservation, and billing records in the property management system.
• Balance and reconcile daily transactions, including cash and credit card processing.
• Prepare and distribute guest folios at checkout and ensure charges are accurate.
• Keep the front desk clean and organized, stock supplies, and manage inventory.
• Coordinate with other departments, including housekeeping and food and beverage, to support guest satisfaction.
• Communicate guest needs, special requests, and operational issues to the Front Desk Manager and team members.
• Participate in team meetings and training on hotel policies, procedures, and promotions.
• Support the front desk team during busy periods or when additional help is needed.
• Follow security procedures, verify guest identities, and maintain key control.
• Immediately report suspicious activity, safety hazards, and maintenance issues to hotel management.
• Maintain guest privacy and confidentiality.
• Perform other duties as assigned to meet the needs of the property.

Benefits

• Competitive salary.
• Employee discounts on hotel stays.
• Opportunities for career advancement within the hotel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED