Front Desk Attendant

Castle Management•Miami, FL

About The Position

The Front Desk Attendant professionally, effectively, and efficiently handles residents’ requests and needs as they enter the community or building. The role provides exemplary service consistent with Castle Group’s values and mission and represents Castle Royal Service through outstanding customer service. The attendant may be required to handle overnight activities depending on the shift. Duties and responsibilities may change or be supplemented based on organizational needs.

Requirements

High school diploma or equivalency.
Effective written and verbal communication skills.
Excellent customer service skills, including conflict resolution and de-escalation techniques.
Intermediate command of computer hardware and software, specifically Microsoft Office Suite.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks.
Ability to act with integrity, professionalism, and confidentiality.
Ability to work under pressure, maintain composure, and use good judgment during emergency, difficult, and stressful situations.
Ability to lift 30 lbs. following appropriate safety procedures.
Ability to stand upright for long periods, walk, climb stairs, and navigate the property or building.
Ability to use fingers extensively for typing and visually use a computer monitor.
Ability to handle, grasp, and feel objects and equipment; reach with hands and arms; and repeat motions with wrists, hands, and fingers.
Ability to hear, understand, and respond appropriately to verbal requests in person and over the telephone.
Ability to respond verbally in an understandable, professional manner in person and over the telephone.
Ability to stoop and bend.

Nice To Haves

One or more years of administrative or hospitality experience.
Fluency in multiple languages.

Responsibilities

Greet residents and guests upon entry and respond to their requests, questions, and other needs.
Document issues and transactions as needed.
Develop an understanding of Association policies and requirements.
Identify the appropriate department or person to contact when an issue needs escalation.
Develop knowledge of surrounding areas and attractions.
Answer phones promptly and respond to questions and requests, using support resources when needed.
Maintain activity logs, incident reports, records, and forms for the Property Manager’s daily review.
Escalate concerns and issues to the Property Manager for immediate resolution when necessary.
Monitor the Emergency Response System and respond in a timely and efficient manner.
Monitor and control Electronic Security Control Systems, if applicable.
Follow all safety precautions and procedures while performing duties.
Log packages and track them until residents pick them up or they are delivered, when applicable.
Perform other duties and responsibilities as assigned.