Front Desk Fitness Attendant
About The Position
The Front Desk Fitness Attendant shapes members’ experiences by creating exceptional first and last impressions at the club. The role provides friendly, welcoming service in every interaction, reflecting the club’s commitment to Warm Welcomes, Magic Moments, and Fond Farewells. The attendant greets members and guests, assists with inquiries, manages check-ins and check-outs, and helps ensure a seamless visit. The position also supports club operations by promoting amenities, programs, activities, and events; providing personalized service in the fitness area; answering and routing telephone calls; completing closing functions; and keeping assigned workspaces orderly and organized. Employees may assist others and take on additional tasks as assigned.
Nice To Haves
- High school diploma or equivalent.
- Previous customer service experience, preferably in fitness, hospitality, or a similar environment.
- Ability to interact positively and professionally with members and guests.
- Experience maintaining cleanliness and organization in a public or recreational facility.
- Strong verbal communication skills and the ability to assist members and respond to their needs or concerns.
- Experience working as part of a team and contributing to a positive, collaborative work environment.
- Ability to handle minor issues or concerns proactively and with a solution-oriented mindset.
Responsibilities
- Ensure members and guests check in when using the club and address members by name.
- Connect with members regularly and promote club activities.
- Provide personalized member service, including towel and water service while members exercise.
- Promote facility amenities, programs, and the club while maintaining professionalism and service consistent with club values and standards.
- Answer telephones promptly and courteously and direct calls to the appropriate areas.
- Know applicable policies, programs, class descriptions and schedules, and upcoming club events and specials, including tennis court reservations, personal training, fitness programs, youth center reservations, and group exercise classes.
- Perform closing business functions according to club guidelines and procedures.
- Complete daily assignments on time, maintain club standards, and keep workspaces, entry areas, and the shop tidy, organized, and stocked.
- Assist others and perform additional tasks as assigned by management.
- Follow company, club, and department policies, procedures, instructions, and safe working practices.
- Maintain professionalism and a commitment to excellence when interacting with members, colleagues, and staff.
- Pursue personal and professional growth and maintain certifications required for the role.
- Address and resolve challenges using available resources and work with regional and corporate teams to support club operations.
- Attend daily briefings and participate in required activities.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement savings plan
- Paid time off and leave programs for full-time team members; time off as required by applicable law is also provided for part-time team members
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
