Front Desk / Customer Service Representative - Full Time
About The Position
iFLY is seeking an enthusiastic Customer Service Representative to sell its indoor skydiving experience and serve as an initial point of contact for customers. The role suits someone with strong sales, communication, and customer-service skills who is willing to learn and grow in a dynamic, collaborative workplace. Team members are expected to exemplify iFLY’s SOAR values: Safety First, Outrageous Passion, Accountability, and Respect. The position combines customer safety, sales, service, and facility support. Responsibilities include promoting safety throughout customers’ visits, recommending and selling experiences, maintaining a friendly and timely service experience, resolving customer concerns, and assisting with facility and operational tasks. The role requires standing for about eight hours per day while using a point-of-sale system and staying focused while operating the wind tunnel, which reaches speeds of up to 160 mph. During the first 30 days of employment, iFLY guarantees a minimum hourly rate of $20.00, with the opportunity to earn more through commissions. After 30 days, compensation is a $12.00 base rate plus commissions.
Requirements
- Must be at least 18 years old.
- Weekend availability is required.
- High school diploma or equivalent.
- Exceptional sales skills.
- Exceptional customer-service skills.
- Confidence communicating by phone and face to face.
- Ability to resolve conflicts, multitask, and understand customer needs.
- Friendly, upbeat, compassionate, and personable attitude.
- Integrity, punctuality, and professional appearance.
- Ability to work well within a team and maintain positive relationships.
- Basic computer skills.
- Ability to stand for about eight hours a day while working on a point-of-sale system.
- Ability to exercise good judgment and remain focused and attentive throughout flight sessions while operating tunnel wind at speeds up to 160 mph.
Responsibilities
- Promote customer safety throughout customers’ time in the wind tunnel and facility.
- Listen to guests and recommend and sell experiences that enhance their time at iFLY.
- Maintain a positive, friendly attitude and assist customers in a timely manner.
- Resolve product and service issues by clarifying complaints, selecting appropriate solutions, expediting corrections, and following through.
- Stock merchandise and clean and maintain the facility.
- Operate the wind tunnel.
- Process refunds and reschedule customer experiences.
- As needed, participate in marketing-related photography, video, and social content capture for promotional use.
Benefits
- Competitive salary and performance bonus opportunities.
- Paid time off (PTO) and company holidays.
- 401(k) retirement investment.
- Private wellness coaching.
- Employee Assistance Programs, including face-to-face counseling, financial coaching, legal counseling, and mediation services.
- Referral bonus program.
- Team member discount on retail merchandise and flight packages.
- Free flight time for team members and family.
- Ongoing training and development program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
