Front Desk Customer Service Representative
About The Position
The Front Desk Customer Service Representative promotes quality customer service and processes sales and registration transactions. As the first point of contact for potential and current Goldfish customers, the representative is responsible for presenting a positive image for the company. The role reports to the General Manager and is classified as non-exempt. The representative handles customer communications and registrations, manages birthday and pool party scheduling, assists with purchases, and helps resolve customer concerns. The role also supports front desk and snack shack operations, maintains cleanliness in designated areas, provides occasional administrative support to management, and helps enforce safety rules, including administering first aid when necessary.
Requirements
- High school diploma or GED.
- Two years of previous customer service and/or administrative office experience.
- Intermediate-level computer skills using Word, Excel, and other software systems.
- CPR, First Aid, and AED certification.
Nice To Haves
- Some college preferred.
Responsibilities
- Answer telephones, respond to inquiries, take messages, and screen and direct calls professionally.
- Process student registrations using effective sales and customer service techniques.
- Schedule and manage birthday and pool parties and supervise birthday party staff.
- Resolve customer concerns and complaints professionally.
- Assist clients with merchandise and vending purchases.
- Greet parents and students at the front desk and check students in using the attendance tracking system.
- Maintain cleanliness of the front desk, snack shack, changing areas, restrooms, and observation area.
- Monitor the snack shack area and provide guidance to snack shack staff.
- Check voicemail and email correspondence and respond in a timely manner.
- Update informational displays with accurate and timely promotions and literature.
- Provide occasional administrative support to management personnel, including the General Manager and Assistant General Manager.
- Make collection calls to resolve open account problems.
- Prepare student lesson schedules twice daily for instructors and management staff.
- Enforce safety rules and regulations to prevent accidents and administer first aid when necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
