Front Desk / Customer Service Representative

iFLY Careers•Austin, TX

11d

About The Position

iFLY is seeking an enthusiastic Customer Service Representative to sell its indoor skydiving experience and serve as a first point of contact for customers. The role calls for strong sales, communication, and customer-service skills, along with a willingness to learn and grow in a dynamic, collaborative workplace. Team members are expected to exemplify iFLY’s SOAR values: Safety First, Outrageous Passion, Accountability, and Respect. During the first 30 days of employment, iFLY guarantees a minimum hourly rate of $18.00, with the opportunity to earn more through commissions. After 30 days, compensation is a $12.00 base hourly rate plus commissions.

Requirements

Must be at least 18 years of age.
Weekend availability is required.
High school diploma or equivalent.
Exceptional sales skills.
Exceptional customer-service skills.
Confidence communicating by phone and face to face.
Ability to resolve conflicts, multitask, and understand customer needs.
Friendly, upbeat, compassionate, and personable attitude.
Integrity, punctuality, and professional appearance.
Ability to work well within a team and maintain positive relationships.
Basic computer skills.
Ability to stand for about 8 hours a day while working on a point-of-sale system.
Ability to exercise good judgment and remain focused and attentive during a flight session while operating tunnel wind at speeds up to 160 mph.

Responsibilities

Promote customer safety throughout their time in the wind tunnel and facility.
Listen to guests and recommend and sell experiences that enhance their time at iFLY.
Maintain a positive, friendly attitude and assist customers in a timely manner.
Resolve product or service issues by clarifying complaints, selecting appropriate solutions, expediting corrections, and following through.
Stock merchandise and clean and maintain the facility.
Operate the wind tunnel.
Process refunds and reschedule bookings.
Participate in marketing-related photography, video, and social content capture for promotional use as needed.

Benefits

Competitive salary and performance bonus opportunities
Medical, dental, vision, and supplemental plans
Paid time off (PTO)
Parental leave
Company holidays
401(k) retirement investment
Private wellness coaching
Employee Assistance Programs, including face-to-face counseling, financial coaching, legal counseling, and mediation services
Tuition reimbursement
Referral bonus program
Team member discount on retail merchandise and flight packages
Free flight time for team members and family
Ongoing training and development program