Front Desk Agent

KW PROPERTY MANAGEMENT AND CONSULTING•Bay Harbor Islands, FL

14d

About The Position

The Front Desk Agent serves as a key liaison between community residents and guests, valuing all residents and guests and providing information and resources to support a meaningful visit. The role is focused on delivering exceptional customer service while helping maintain the security and smooth operation of the property. The current schedule is open to flexibility; days and hours may vary, are determined at the property, and may change to accommodate business needs. The position is performed indoors, with frequent sitting and standing and a low-to-moderate noise level. The employee occasionally sits, stands, reaches, lifts, bends, kneels, stoops, climbs, pushes, and pulls items weighing 30 pounds or less. The position also requires manual dexterity, auditory and visual skills, the ability to follow written and oral instructions and procedures, and the ability to detect auditory and/or visual emergency alarms. The employee reports directly to the Director of Operations. The job description does not include every possible duty, and responsibilities may change at any time with or without notice. KW Property Management & Consulting is a drug-free workplace and an equal opportunity employer.

Requirements

High school diploma or GED.
Familiarity with computer software for performing various tasks.
Organizational skills, excellent interpersonal skills, and strong communication skills.
At least six months of related experience and/or training.
Ability to meet the physical demands of the position, including occasional lifting, pushing, and pulling of items weighing 30 pounds or less, and to detect auditory and/or visual emergency alarms.

Nice To Haves

Some college is preferred.
Previous work experience in the hospitality industry is highly preferred.

Responsibilities

Greet guests as they enter the community while maintaining a high standard of customer service.
Monitor and authorize the entrance and departure of employees, visitors, and other people to help guard against theft and maintain premises security; follow all check-in policies and procedures.
Coordinate with office administrative staff to maintain and update unit owner information in the computer database.
Use proper phone etiquette and communicate clearly and professionally on calls to and from residents.
Report observed violations of the Rules and Regulations.
Take precautions to protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
Maintain the key-control system and ensure all keys are locked and accounted for.
Accept and process packages delivered to the front desk and assist the Concierge with package delivery as needed.
Learn fire alarm system operations and report all incidents to management.
Contact police or fire departments in emergencies, including fires or the presence of unauthorized persons.
Follow emergency-response policies and procedures, coordinating with Management, the Chief Engineer, or Fire Rescue and Police services.
Write reports of daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.
Report maintenance issues to the Association office daily, including burned-out lights, leaks, and broken equipment.