Front Desk Agent

DoubleTree By Hilton Hotel Chattanooga Downtown • Chattanooga, TN

14d

About The Position

As a Front Desk Agent, you are the first point of contact for hotel guests and provide warm, professional service throughout their stay. You help create a welcoming and seamless guest experience through check-in and check-out, reservation handling, and responding to guest inquiries and concerns. The role reports to the Front Office Manager or Front Office Supervisor. Hotel experience is a plus; applicants should have a combination of education and experience. The job description notes that the listed duties are not exhaustive and do not constitute a contract.

Requirements

• Be eligible to work in the United States.
• Read, write, and communicate effectively in English.
• Be able to sit, stand, bend, kneel, and lift as required, with or without reasonable accommodations.
• Be available to work a flexible schedule, including evenings, weekends, and holidays if needed.
• Have a warm, professional demeanor reflecting HVMG’s Culture of Excellence.
• Have a combination of education and experience.

Nice To Haves

• Hotel experience.

Responsibilities

• Welcome guests and provide assistance throughout their stay.
• Check guests in and out.
• Answer guest inquiries and provide information about hotel services and local attractions.
• Handle reservations and address guest concerns.

Benefits

• Career growth opportunities across the nationwide portfolio.
• Flexible scheduling.
• Access to up to 40% of earned wages before payday through PayActive.
• Paid Time Off (PTO) and paid holidays.
• Medical, dental, and vision healthcare benefits.
• 401(k) with a guaranteed 4% match and no vesting period.
• Exclusive hotel and food and beverage discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed