Front Desk Representative - Weekend - 59th St
About The Position
Crunch is a No Judgment Gym that combines fitness and entertainment to make serious exercise fun. The Front Desk Representative helps create a welcoming environment for members and guests by supporting check-in, answering questions and calls, communicating club events, scheduling and facilitating member services, and maintaining an organized work area. The role also supports retail and other desk or club areas as needed, follows company policies and procedures, and assists with projects delegated by club management. The required schedule is Saturday and Sunday from 4:30 p.m. to 8:30 p.m. Benefits that require full-time status are available only to employees who maintain that status.
Requirements
- Fluent in English.
- Proficient reading and writing skills.
- Good communication skills.
- Strong customer service skills.
- At least 18 years of age.
- Experience in a fast-paced environment.
- Ability to multitask.
- High energy and patience.
- Ability to stand, walk, and move for extended periods of time.
Responsibilities
- Greet members and guests warmly and wish them well as they leave the club.
- Check in members and guests according to company procedures.
- Facilitate messages on club software during member check-in.
- Answer phone calls in a courteous, helpful, and professional manner.
- Communicate special events to members and guests.
- Maintain an atmosphere that makes members feel welcome.
- Handle member requests or forward them to a manager.
- Maintain a professional disposition at all times.
- Understand and follow company policies, procedures, and standards, including the Employee Handbook.
- Sell retail products when sold at the front desk.
- Schedule member service needs.
- Assist in retail, childcare, and other desks or areas as needed.
- Facilitate payment for member services according to company procedures.
- Know the club facility, services, and schedules.
- Maintain a clean and organized work area.
- Assist with projects delegated by club management.
Benefits
- Great facilities with functional training areas, premier strength equipment, and top-of-the-line cardio equipment.
- Complimentary CPR/AED recertifications.
- Group health insurance, disability insurance, life insurance, and time-off benefits such as vacation and holidays; must maintain full-time status.
- Complimentary Crunch gym membership.
- Discounts on services, products, and more.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
