Front Desk Associate

Planet Fitness•Pooler, GA

11d•Onsite

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests, while helping ensure an exceptional Judgement Free member experience. The role involves welcoming and assisting people, supporting them on the club floor, handling membership and retail transactions, maintaining clean and safe club facilities, and responding to member or facility concerns. Team members are expected to contribute to a safe and healthy workplace by following applicable policies and protocols and reporting unsafe conditions or at-risk behaviors.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Continual standing and movement throughout the club during the shift.
Continual in-person and telephone communication during the shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during the shift.
Ability to move into different positions, including bending and twisting, to complete tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phone calls in a friendly manner and help callers with inquiries.
Perform membership functions, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances and transferring memberships.
Make calls to prospective members and conduct tours, assessing their membership needs.
Process retail transactions accurately and drive sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces and assigned areas.
Keep restrooms clean and sanitized, stocked and clutter-free according to the routine cleaning schedule.
Frequently inspect all club areas, quickly address safety or policy issues, and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.