Front Desk Associate

Planet Fitness•Charleston, SC

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role includes welcoming people into the club, helping them with questions, supporting them in their fitness journeys, and carrying out membership, phone, and retail transactions. Associates also help maintain a clean, safe, and welcoming club by cleaning and sanitizing equipment and facilities, checking club areas, and promptly addressing safety, maintenance, or cleanliness concerns. The position calls for a positive, dependable, and helpful team member who communicates clearly, treats people respectfully, and is willing to learn through online and hands-on training. The associate is expected to follow club policies and workplace health and safety protocols, report unsafe conditions, and work safely.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Ability to stand and move continually throughout the club during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during a shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to bend and twist and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager when needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances, and transferring memberships.
Contact prospective members and conduct tours to assess their membership needs.
Execute retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently walk all club areas, promptly addressing safety or policy issues and cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.