Front Desk Associate

Planet Fitness•Amherst, NH

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests while creating an exceptional Judgement Free member experience. The role includes welcoming and assisting people as they enter and exit the club, supporting members on the club floor, handling membership and retail transactions, and helping maintain a clean, safe and welcoming club environment. Associates complete online and hands-on training and work collaboratively with the team.

Requirements

Must be 18 years of age or older.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Continual standing and moving throughout the club during the shift.
Continual in-person or telephone communication to exchange information during the shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during the shift.
Frequent cleaning and sanitizing of equipment and facilities.
Ability to bend and twist and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.
Positive, upbeat attitude and passion for delivering an exceptional experience to members, guests, and fellow team members.
Enjoys connecting with people and helping them feel welcome and comfortable.
Punctual, reliable, and dependable.
Kind, patient, and genuinely interested in helping others.
Clear communication, attentive listening, and empathetic responses.
Acts with integrity and treats others with respect.
Takes pride in contributing to a clean, welcoming, and positive club environment.
Works well as part of a team and supports others.
Learns quickly and applies knowledge gained through online and hands-on training.

Responsibilities

Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance with their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
Call prospective members and provide tours to assess their membership needs.
Execute retail transactions accurately and drive sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently walk all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.