Front Desk Associate

OTO Development•Jacksonville, FL

11d•Onsite

About The Position

The Front Desk Associate assists hotel guests with check-in and check-out and supports them throughout their stay. The role uses the hotel’s electronic reservation system and other computer programs, handles cash and credit card transactions securely and accurately, anticipates guest needs, and works with teammates to provide a hospitable, approachable, customer-focused experience. The position is hourly and is based at a property managed by OTO Development.

Requirements

Enjoy working with people and go above and beyond to meet guest needs.
Work well with others and enjoy being part of a team.
Have excellent oral, written, and interpersonal communication skills.
Be a problem solver and solution finder, and do what is needed to ensure a good guest experience.
Be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.

Responsibilities

Assist guests with check-in and check-out and throughout their stay.
Use the hotel’s electronic reservation system and other computer programs to support a seamless workflow.
Handle cash and credit card transactions securely, accurately, and with integrity.
Anticipate guest needs and take steps to maximize the guest experience.
Work with team members to foster a hospitable, approachable, customer-focused environment.