Front Desk Host
Varnish Lane • Washington, DC17d • Hybrid
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Front Desk Host ( Seasonal Part-time October 2026-January 2027)
Varnish Lane•Washington, DC
•Hybrid
About The Position
Varnish Lane is seeking friendly, customer-focused front desk associates who are passionate about creating the ultimate client experience. This role supports the daily operations of the shop to ensure a welcoming, seamless experience for every guest while upholding our shop standards and overall environment. This role requires 1+ years of experience in the field of retail or hospitality (experience at a salon/spa is a bonus!). We currently have three locations in the DC area: Friendship Heights, West End, and Mt. Vernon Triangle. Most of our team members work at more than one location and are willing to travel between shops. However, if one location is most convenient for you, we take that into consideration when scheduling.
Requirements
- 1+ years of experience in the field of retail or hospitality
- Extremely reliable and punctual.
- Resourceful problem solver with resilience in navigating day-to-day operational challenges
- Clear, confident and collaborative communication style (both verbal and written)
Nice To Haves
- Experience at a salon/spa is a bonus!
Responsibilities
- Maintain a positive, welcoming and personable disposition when interacting with clients
- Ability to handle client feedback or issues in real-time with a calm demeanor
- Assist the shop manager with client feedback follow-up as needed when the manager is not available
- Helps educate clients on services, upgrades and retail products that enhance their visit.
- Acts as a brand ambassador, sharing the Varnish Lane story and our commitment to natural, waterless, non-toxic care
- While on shift, you are responsible for leading the operational flow of the shop and supporting nail stylists to ensure a smooth, successful shift
- Ability to multitask and stay calm when things get busy
- Brings a collaborative attitude and works well within a team
- Assist the nail stylists with necessary operational flow tasks such as the sterilization of implements, restocking hot towels, etc.
- Must be able to master our appointment and POS system
- Maintains awareness of active promotions, marketing materials, and visual merchandising standards (through company provided announcements) so that you can clearly communicate to clients
- Consistently upholds Varnish Lane’s standards of cleanliness and tidiness through your shift
Benefits
- Dedicated HR support and guidance in enrolling for health insurance, vision dental &401k
- Competitive salary and incentivized bonus structure
- Discounted services and retail products
- Positive work environment
- Potential to grow into a more senior operations role
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
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