Front Desk Staff - Part Time, Weekend (12 am-8 am)

The Montgomery County Coalition for the Homeless•Bethesda, MD

About The Position

The Front Desk Staff Person oversees the flow of tenants and visitors entering and leaving the facility and monitors the property using security and surveillance systems, logs, and observation. The role helps keep clients safe and secure, alerts staff to unusual events, and supports residents and guests at the reception area. The position is part-time and requires weekend work from 12 a.m. to 8 a.m.

Requirements

High school graduate.
Minimum 6 to 12 months of related experience; a combination of qualifications equivalent to the educational and work experience requirements will be considered.
Functional knowledge of Microsoft Office, including Word and Excel, and Adobe.
Ability to operate monitoring and surveillance camera systems.
Ability to negotiate and facilitate positive relationships between tenants.
Ability to negotiate and maintain positive relationships with coworkers and clients.
Ability to work the weekend shift from 12 a.m. to 8 a.m.

Responsibilities

Ensure clients are safe and secure from internal and external elements.
Greet clients and guests.
Maintain and update the visitors’ log book.
Answer phones and direct calls to appropriate personnel.
Answer general questions and refer other questions to appropriate personnel.
Continuously monitor the conduct and behavior of residents, clients, and guests.
Notify the supervisor and Program Manager about incidents, following Crisis Protocol.
Monitor cameras and locked entryways.
Assist residents with completing maintenance work orders.
Manage in-house mail and packages.
Document daily routine occurrences in the staff log.
Help maintain the cleanliness and safety of the reception area.
Prepare and document security alerts and incident reports.
Conduct periodic walkthroughs of the building.
Attend staff meetings.
Use Mandt to de-escalate potential crises and notify authorities in unsafe situations.
Perform other duties as assigned by the supervisor.
Advocate for Seneca and Cordell residents.