Member Services Rep Front Desk - Weekday 4pm-9pm

Excel Fitness•Georgetown, TX

7d•Onsite

About The Position

The Member Services Rep Front Desk supports daily operations at a Planet Fitness club, providing member service and maintaining a safe, clean, and presentable environment. The role involves assisting members and prospects, supporting club promotions and operational strategies, using club equipment and amenities in accordance with applicable procedures, and helping resolve day-to-day member concerns. The position has no supervisory responsibilities. This role operates in a fitness club environment and uses standard office and custodial equipment. The club may regularly be loud. The listed schedule is weekdays from 4 p.m. to 9 p.m.; scheduled hours are determined by business needs and may include mornings, evenings, weekends, or overnight hours outside the regular shift. Hours may change as business needs change. Travel is not expected.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications are required before working alone; uncertified employees will have the opportunity to complete training within the first 30 days of employment.
Must be comfortable standing for long periods.
Strong communication skills with internal and external customers.
Must be team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Proficiency with Microsoft Office and computers.
Ability to handle sensitive and confidential information.
Familiarity with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Ability to meet the physical demands of the role, including frequently lifting and moving up to 25 pounds and occasionally lifting and moving objects up to 75 pounds.

Responsibilities

Perform to the best of your abilities during the assigned work shift.
Monitor and maintain club cleanliness and atmosphere.
Stay proficient in using the Planet Fitness mobile app, including its content and updates.
Complete required training to operate safely and efficiently.
Conduct regular audits to ensure the club is presentable and meets Excel standards.
Perform club walkarounds, complete assigned cleaning or related tasks, and reinspect those tasks.
Audit and balance cash drawers daily.
Enter and update prospective and current member information in tablets and the point-of-sale system.
Ensure members follow company policies and guidelines, and address infractions.
Provide a safe and secure environment for members.
Communicate with members and provide a high level of member service.
Stock retail and janitorial items for the following shift.
Follow company standards and help resolve day-to-day member issues.
Audit club inventory and communicate inventory-order recommendations to the GM, AM, and Shift Lead.
Keep required certifications and training courses up to date.
Participate in team meetings.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
Help ensure the club complies with state and federal laws and insurance requirements.
Operate and assist applicable members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while following relevant processes and procedures.
Assist the GM and represent the company at community events and other outreach activities.