Front Desk Receptionist

Integrated Dermatology • Corbin, KY

6d

About The Position

The Front Desk Receptionist manages front office operations at a dermatology practice and serves as the first point of contact for patients and visitors. The role helps maintain a welcoming, professional environment while providing administrative support in a fast-paced medical setting. Duties include handling calls, scheduling appointments, verifying insurance, processing payments, maintaining patient records, and coordinating with clinical and administrative staff. The work schedule is Monday through Friday, 7:45 a.m. to 4:45 p.m., with the schedule subject to change based on business needs and management discretion. Occasional overtime may be required.

Requirements

• High school diploma or equivalent.
• Experience with electronic health record (EHR) systems.
• Strong computer skills, including proficiency in scheduling and billing software.
• Excellent interpersonal and communication skills.
• High attention to detail and the ability to multitask and prioritize effectively.
• Experience posting and balancing charges and collecting co-pays.
• Professional demeanor and a patient-centered approach.

Nice To Haves

• Prior experience as a medical receptionist.
• Dermatology or specialty practice experience.

Responsibilities

• Answer incoming calls on a multi-line phone system, direct calls appropriately, and retrieve and respond to voicemail messages.
• Schedule new and follow-up patient appointments accurately and efficiently.
• Greet and check in patients and verify and update demographic and insurance information.
• Perform check-out procedures, including scheduling return visits and collecting co-pays.
• Verify insurance eligibility and benefits before appointments.
• Post charges and co-payments in the practice management system and reconcile daily transactions.
• Maintain a clean, organized, and professional front desk and waiting area.
• Communicate with clinical and administrative staff to support smooth patient flow.
• Assist with scanning, filing, and maintaining accurate patient records in the electronic health record (EHR) system.
• Follow HIPAA and OSHA guidelines to protect patient privacy and maintain workplace safety.
• Provide general administrative support to the office as needed.
• Perform other related duties as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED