Front Desk Supervisor

Island Hospitality Management•New Orleans, LA

About The Position

Island Hospitality is hiring two Front Desk Supervisors to oversee front desk success, guest satisfaction, and product quality. The role plans and supervises the activities of a diverse workforce to support smooth and profitable operations, and serves as a key point of reference for team members, vendors, and guests. Flexible scheduling availability may be required. The openings are for AM shifts from 6:00 a.m. to 3:00 p.m. and PM shifts from 2:30 p.m. to 11:30 p.m., with flexible days. Weekly scheduled hours vary based on guest occupancy, season, staffing, and other factors; a specific number of weekly hours is not guaranteed. The supervisor handles guest check-in and check-out, payment processing, guest and vendor assistance, shift reports, staff training and direction, guest recovery, room-status coordination with Housekeeping, and support with team scheduling. The role also reviews food and beverage quality, including the complimentary breakfast buffet and the afternoon Placery cafe and Bar, and maintains inventories for both. Island Hospitality provides a formalized training and development program intended to support employee growth and career opportunities. The position's physical demands regularly include standing, sitting, or walking for extended periods.

Requirements

At least two years of verifiable hotel front desk experience.
Strong initiative and motivation, with a desire for achievement.
Ability to handle workplace problems by anticipating, preventing, identifying, and solving them as necessary.
Ability to work well in stressful situations.
Ability to be readily available and approachable to guests while providing excellent guest service.
Ability to meet the role's physical demands, including regularly standing, sitting, or walking for extended periods.

Nice To Haves

Food and beverage experience.
Hyatt experience.

Responsibilities

Check hotel guests in and out.
Process payments according to established hotel requirements.
Provide information and assistance to guests and vendors.
Prepare necessary reports during each shift for the management team.
Ensure front desk staff understand the guest service guarantee and are trained to meet service standards.
Review the quality of food and beverage offerings, including the complimentary breakfast buffet and the afternoon Placery cafe and Bar, and maintain inventories for both.
Complete guest recovery and maintain service standards.
Coordinate room status with Housekeeping.
Assign work and confidently direct employees.
Assist in creating and distributing the team member schedule in a timely manner.

Benefits

Healthcare including medical, dental, and vision insurance.
Health savings account and flexible spending account plans, including dependent care FSA.
Identity theft protection insurance.
Commuter benefits for transit and parking.
Pet insurance.
Paid time off and payroll incentives for annual wellness exams.
Employee assistance program.
Wellness subscriptions with access to gyms, financial planning, counseling, and legal services.
Paid sick and vacation time.
Family leave.
401(k) retirement plan with employer matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
Incentive-based bonus program.
Free hotel room nights and employee discounts within the hotel brand.
Friends and family discounts within the hotel brand.
Team member recognition and bonus.
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
Career growth through an in-house training program with a path personalized to employee goals.
Referral bonus program for any company location.