Bilingual Front Desk Greeter - English/Spanish

Excel Dental•Methuen, MA

5d•Onsite

About The Position

Excel Dental is hiring a bilingual English/Spanish Front Desk Greeter for its group of nine dental offices across greater Boston and the Merrimack Valley. The greeter serves as the first and last impression of the office, welcoming patients, helping them feel comfortable and cared for, and maintaining a clean, polished environment. The role supports patient check-in and the front desk, including assisting Spanish-speaking patients with translation as needed. Dental experience is not required; training is provided. The position offers opportunities to grow into front desk, treatment coordinator, or management roles.

Requirements

Fluency in English and Spanish is required.
Availability for full office hours, including Saturdays and evenings if applicable.
Upbeat, outgoing, naturally friendly manner and enjoyment of talking with people.
Pride in maintaining a clean, polished space and attention to detail.
Reliability, punctuality, and ability to work as part of a team.
Exceptional people skills and customer service ability.
Ability to lift items weighing 20 lbs.

Nice To Haves

Customer service, hospitality, or retail experience.
Dental experience is not required; training will be provided.

Responsibilities

Greet every patient by name with warmth and energy in English or Spanish.
Check patients in, answer questions, and keep them informed about wait times.
Make the waiting experience comfortable by offering refreshments and comfort items and engaging patients in friendly conversation.
Keep the reception area, waiting room, restrooms, and common areas clean and organized throughout the day.
Help Spanish-speaking patients, including translating for them with the front desk and clinical team as needed.
Support the front desk with phones, paperwork, and scheduling as needed.
Ask happy patients to leave a review.