Bilingual Front Desk Greeter - English/Spanish
About The Position
Excel Dental is a group of nine dental offices across greater Boston and the Merrimack Valley. The Front Desk Greeter is the first and last impression patients have of the office, welcoming them, helping them feel at ease, and keeping the reception and shared spaces clean and organized. The role supports a positive patient experience in both English and Spanish and assists the front desk with phones, paperwork, and scheduling as needed. Dental experience is not required; training is provided. The position offers opportunities to grow into front desk, treatment coordinator, or management roles.
Requirements
- Fluent in English and Spanish.
- Available for full office hours, including some Saturdays.
- Upbeat, outgoing, naturally friendly, and comfortable talking with people throughout the day.
- Takes pride in maintaining a clean, polished space and notices details.
- Reliable, punctual, and a team player.
- Exceptional people skills and customer service ability.
- Ability to lift items weighing 20 pounds.
Nice To Haves
- Customer service, hospitality, or retail experience.
- Dental experience is not required; training is provided.
Responsibilities
- Greet every patient by name with energy and warmth in English or Spanish.
- Check patients in, answer questions, and keep patients updated on wait times.
- Make the waiting experience comfortable by offering refreshments, comfort items, and friendly conversation.
- Keep the reception area, waiting room, restrooms, and common areas clean and organized throughout the day.
- Assist Spanish-speaking patients, including translating for them with the front desk and clinical team as needed.
- Support the front desk with phones, paperwork, and scheduling as needed.
- Ask satisfied patients to leave a review.
Benefits
- Paid vacation time (PTO).
- Paid holidays.
- Paid sick time.
- 401(k) plan participation.
- Health insurance.
- Dental insurance.
- Paid training.
- Mentorship and opportunities for career advancement and skills growth.
- Free parking.
- Competitive hourly compensation and bonus opportunity.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
