Front Desk Receptionist - Bilingual English/Spanish

SightMD Career • Brentwood, NY

3d

About The Position

SightMD is a rapidly growing integrated ophthalmic provider group serving patients across New York, New Jersey, Pennsylvania, Connecticut, and Massachusetts. The Front Desk Receptionist supports the smooth operation of the medical practice by welcoming patients, managing appointments and records, and delivering a positive patient experience. The role requires bilingual English/Spanish communication, strong organization and problem-solving skills, and the ability to handle administrative duties while supporting the medical team.

The receptionist interacts with patients in person and by phone, manages scheduling and related documentation, supports insurance and payment processes, and helps maintain the clinic and reception area. The role also includes promoting applicable audiology services and products, participating in professional development, safeguarding patient privacy, and performing additional tasks assigned by a supervisor.

Requirements

• Bilingual English/Spanish required.
• High school diploma or equivalent.
• One year of experience in a medical office or customer service environment.
• Strong customer service skills and a professional, friendly demeanor.
• Excellent organizational, time-management, and multitasking abilities.
• Problem-solving skills and attention to detail.
• Basic computer proficiency.

Responsibilities

• Greet patients professionally and warmly; register new patients and verify billing, insurance, and demographic information at each visit.
• Explain office procedures, policies, and documentation requirements while maintaining HIPAA compliance, and keep patients informed about wait times or schedule changes.
• Answer and route incoming calls and communicate with patients promptly and professionally.
• Schedule, reschedule, and confirm appointments according to physician availability; follow up on no-shows and cancellations and ensure appropriate appointment follow-up.
• Manage online scheduling platforms, respond to inquiries, and help patients use scheduling tools.
• Verify insurance eligibility; obtain prior authorizations and necessary external reports; ensure referrals and required documentation are on file before visits.
• Assist with billing, coding, and insurance documentation as needed.
• Open and close the clinic as needed, ensuring readiness and security.
• Collect and reconcile daily payments, including copays, deductibles, and outstanding balances.
• Maintain accurate, confidential patient records; monitor and respond to emails and use shared digital tools such as Google Drive to stay updated.
• Stay informed about monthly promotions and communicate them to patients; educate patients about audiology services and promote related services or products where applicable.
• Keep the reception area clean and organized, including arranging chairs, updating magazines, and clearing personal items.
• Participate in ongoing education and training through classes, webinars, or other professional development opportunities.
• Safeguard patient privacy and confidential health information in accordance with HIPAA regulations.
• Perform additional tasks assigned by the supervisor.

Benefits

• Medical, dental, and vision insurance
• Prescription drug coverage
• Company-paid term life insurance and long-term disability
• Supplemental insurance benefits
• Employee Assistance Program (EAP)
• Retirement plan with 401(k)
• Paid time off (PTO)
• Paid holidays
• Career development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED