Bilingual Front Desk Greeter - English/Spanish

Excel Dental • Lowell, MA

5d

About The Position

Excel Dental is hiring a bilingual English/Spanish Front Desk Greeter to be the first and last impression for patients at its dental offices. The greeter welcomes patients, helps them feel comfortable, supports check-in and front-desk tasks, and keeps reception and shared spaces clean and organized. The role is full-time, Monday through Friday from 8:30 a.m. to 6:30 p.m., with some Saturdays from 8:30 a.m. to 3:30 p.m. Compensation is $18–$22 per hour, with a possible performance bonus tied to patient reviews. Paid training and mentorship are offered, with opportunities to grow into front desk, treatment coordinator, or management roles. Excel Dental describes itself as a growing group of nine dental offices across greater Boston and the Merrimack Valley.

Requirements

• Fluency in English and Spanish is required.
• Availability for full office hours, including some Saturdays; the posting also mentions evenings as applicable.
• Upbeat, outgoing, and naturally friendly manner, with enjoyment of talking with people throughout the day.
• Takes pride in maintaining a clean, polished space and notices details.
• Reliable, punctual, and a team player.
• Exceptional people skills and customer service ability.
• Ability to lift items weighing 20 pounds.

Nice To Haves

• Customer service, hospitality, or retail experience is a plus.
• Dental experience is not required; training will be provided.

Responsibilities

• Greet patients warmly by name in English or Spanish.
• Check patients in, answer questions, and update them about wait times.
• Make the waiting experience comfortable by offering refreshments and comfort items and engaging patients in friendly conversation.
• Keep the reception area, waiting room, restrooms, and common areas clean and organized throughout the day.
• Assist Spanish-speaking patients, including translating for them with the front desk and clinical team as needed.
• Support the front desk with phones, paperwork, and scheduling as needed.
• Ask satisfied patients to leave a review.

Benefits

• Paid training
• Room to grow into front desk, treatment coordinator, or management roles
• Paid vacation time (PTO)
• Paid holidays
• Paid sick time
• 401(k) plan participation
• Health insurance
• Dental insurance
• Mentorship for career advancement and skill development
• Free parking
• Competitive compensation and bonus opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed