Bilingual Front Desk Greeter - English/Spanish
About The Position
Excel Dental is a group of nine dental offices across greater Boston and the Merrimack Valley. The Front Desk Greeter is the first and last impression for patients, welcoming them and helping them feel cared for and confident about their treatment. The role focuses on creating a warm, comfortable waiting experience and keeping reception, waiting, restroom, and common areas clean and organized. The greeter checks patients in, answers questions, provides updates on wait times, and supports Spanish-speaking patients by translating for them with the front desk and clinical team as needed. They may also assist with phones, paperwork, scheduling, and requests for patient reviews. The position offers paid training and mentorship, with opportunities to grow into front desk, treatment coordinator, or management roles.
Requirements
- Fluent in English and Spanish.
- Available for full office hours, including Saturdays and evenings if applicable.
- Upbeat, outgoing, naturally friendly, and comfortable talking with people throughout the day.
- Takes pride in maintaining a clean, polished space and notices details.
- Reliable, punctual, and a team player.
- Exceptional people skills and customer service ability.
- Ability to lift items weighing 20 lbs.
Nice To Haves
- Customer service, hospitality, or retail experience.
- Dental experience is not required; training is provided.
Responsibilities
- Greet every patient by name warmly and energetically in English or Spanish.
- Check patients in, answer questions, and keep patients updated on wait times.
- Make the waiting experience comfortable by offering refreshments and comfort items and engaging patients in friendly conversation.
- Keep the reception area, waiting room, restrooms, and common areas clean and organized throughout the day.
- Help Spanish-speaking patients feel welcome, including translating for them with the front desk and clinical team as needed.
- Support the front desk with phones, paperwork, and scheduling as needed.
- Ask happy patients to leave a review.
Benefits
- Paid vacation time (PTO)
- Paid holidays
- Paid sick time
- 401(k) plan
- Health insurance
- Dental insurance
- Paid training
- Mentorship and career advancement opportunities
- Free parking
- Competitive compensation and bonus opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
