Bilingual Front Desk Greeter - English/Spanish
About The Position
Excel Dental is a group of nine dental offices across greater Boston and the Merrimack Valley. The Front Desk Greeter is the first and last impression patients receive at the office, helping them feel welcome, cared for, and confident. The role greets and assists patients in English or Spanish, supports a comfortable waiting experience, and maintains clean, organized reception and shared spaces. The greeter also provides front desk support with phones, paperwork, and scheduling as needed. The position pays $18–$22 per hour and is full-time, Monday through Friday from 8:30 a.m. to 6:30 p.m., with some Saturdays from 8:30 a.m. to 3:30 p.m. Excel Dental offers training and opportunities to grow into front desk, treatment coordinator, or management roles.
Requirements
- Fluency in English and Spanish is required.
- Availability for full office hours, including some Saturdays.
- Upbeat, outgoing, and naturally friendly, with enjoyment of interacting with people throughout the day.
- Pride in maintaining a clean, polished space and attention to detail.
- Reliability, punctuality, and ability to work as part of a team.
- Exceptional people skills and customer service ability.
- Ability to lift items weighing 20 pounds.
Nice To Haves
- Customer service, hospitality, or retail experience is a plus.
- Dental experience is not required; training will be provided.
Responsibilities
- Greet patients by name warmly and energetically in English or Spanish.
- Check patients in, answer questions, and update them on wait times.
- Offer refreshments, comfort items, and friendly conversation to make patients comfortable while waiting.
- Keep the reception area, waiting room, restrooms, and common areas clean and organized throughout the day.
- Help Spanish-speaking patients feel at home, including translating with the front desk and clinical team as needed.
- Support the front desk with phones, paperwork, and scheduling as needed.
- Ask satisfied patients to leave a review.
Benefits
- Paid training.
- Paid vacation time (PTO).
- Paid holidays.
- Paid sick time.
- 401(k) plan participation.
- Health insurance.
- Dental insurance.
- Mentorship for career advancement, skill development, and growth into higher-earning roles.
- Free parking.
- Competitive compensation and bonus opportunity; the description also mentions performance bonuses tied to patient reviews.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
