Front Desk Receptionist - Bilingual English/Spanish

SightMD•Town of Islip, NY

4d•Onsite

About The Position

SightMD is seeking a bilingual English/Spanish Front Desk Receptionist to support the smooth operation of its medical practice. The role greets patients, manages appointments, maintains accurate patient records, and provides exceptional customer service. The receptionist also handles administrative duties, supports the medical team, and contributes to a positive patient experience while protecting patient privacy and complying with HIPAA requirements. The position includes patient registration and information verification, appointment scheduling and follow-up, insurance eligibility checks and documentation, payment collection, and general clinic support. The receptionist also communicates office procedures and wait times, manages calls and emails, helps patients use online scheduling tools, communicates applicable promotions and services, and maintains an organized reception area. The schedule rotates and includes days, evenings, and weekends. The listed salary is $22.00. SightMD offers benefits subject to eligibility requirements.

Requirements

Bilingual English/Spanish proficiency is required.
High school diploma or equivalent.
One year of experience in a medical office or customer service environment.
Strong customer service skills and a professional, friendly demeanor.
Excellent organizational, time management, and multitasking abilities.
Problem-solving skills and attention to detail.
Basic computer proficiency.

Responsibilities

Greet patients professionally and courteously upon arrival.
Register new patients and verify billing, insurance, and demographic information at each visit.
Explain office procedures, policies, and documentation requirements while ensuring HIPAA compliance.
Keep patients informed about wait times and scheduling changes.
Answer incoming calls, route them appropriately, and communicate promptly and professionally.
Schedule, reschedule, and confirm appointments according to physician availability.
Follow up on no-shows and cancellations according to practice policy and ensure appropriate appointment follow-up.
Manage online scheduling platforms, respond to inquiries, and help patients use these tools.
Verify insurance eligibility and obtain prior authorizations or necessary external reports.
Ensure referrals and required patient documentation are on file before visits.
Assist with billing, coding, and insurance documentation as needed.
Open and close the clinic as needed, ensuring readiness and security.
Collect and reconcile daily payments, including copays, deductibles, and outstanding balances.
Maintain accurate and confidential patient records.
Monitor and respond to emails and use shared digital tools such as Google Drive to stay updated.
Stay informed about monthly promotions and communicate them to patients.
Educate patients about audiology services and promote related services and products while following applicable audiology policies.
Keep the reception area clean and organized, including arranging chairs, updating magazines, and clearing personal items.
Participate in ongoing education and training, including classes and webinars.
Safeguard patient privacy and maintain the confidentiality of health information in accordance with HIPAA.
Perform additional tasks assigned by the supervisor.