Front Desk Receptionist Jobs

About The Position

Requirements

• Fluent in English and Spanish (written and verbal)
• Minimum 2 years of experience in a medical front office, medical receptionist, patient services, or healthcare customer service role
• Experience with Electronic Medical Records (EMR)
• Strong computer proficiency
• Excellent communication skills
• Exceptional customer service
• Professional phone etiquette
• Strong organizational skills
• Ability to multitask in a fast-paced environment

Nice To Haves

• eClinicalWorks (eCW) experience
• Personal Injury experience
• Workers' Compensation experience
• Multidisciplinary medical practice experience
• Insurance verification experience
• Medical terminology knowledge

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and out efficiently.
• Verify patient demographics and contact information.
• Collect required documentation and signatures.
• Ensure all intake paperwork is completed accurately.
• Maintain patient confidentiality at all times.
• Schedule new and established patient appointments.
• Coordinate appointments across multiple specialties.
• Confirm upcoming appointments.
• Reschedule missed or canceled appointments promptly.
• Optimize provider schedules to maximize efficiency.
• Work closely with Care Coordinators to ensure continuity of care.
• Answer all incoming phone calls promptly and professionally.
• Maintain excellent phone etiquette.
• Route calls appropriately.
• Respond to voicemails in a timely manner.
• Assist patients with scheduling and general inquiries.
• Ensure phones are never left unanswered during business hours.
• Scan and upload documents into the EMR.
• Verify insurance and demographic information.
• Process patient registrations.
• Maintain organized electronic records.
• Monitor daily schedules for accuracy.
• Assist with provider and clinic administrative needs.
• Maintain a clean, organized, and welcoming reception area.
• Provide exceptional customer service during every interaction.
• Address patient concerns professionally.
• Ensure patients feel welcomed and supported.
• Communicate delays appropriately.
• Help maintain a positive clinic environment.
• Build trusting relationships with patients and referral partners.
• Communicate schedule changes promptly.
• Support clinic workflow throughout the day.
• Assist other departments as needed.
• Answer all incoming calls promptly.
• Check patients in and out efficiently.
• Schedule and confirm appointments.
• Review the next day's schedule for completeness.
• Scan and upload documentation.
• Maintain accurate patient records.
• Respond to voicemails before the end of the day.
• Communicate effectively with providers and Care Coordinators.
• Support overall clinic operations.