Medical Receptionist / Front Desk (South Austin) - Texas Orthopedics
About The Position
Texas Orthopedics is seeking a Medical Receptionist / Front Desk team member for its South Austin clinic. The role performs reception-area responsibilities, primarily checking patients in and out, scheduling new and follow-up appointments, verifying insurance benefits, and collecting payments due at the time of service. The receptionist also supports clinic operations by managing patient communications, records, referrals, faxes, and payment processing. The work takes place indoors in a fast-paced, high-volume setting and involves frequent task changes, multiple simultaneous tasks, and teamwork.
Requirements
- High school diploma.
- Previous experience in a medical office setting.
- Computer experience.
- Fluent in Spanish (required).
- Knowledge of medical and insurance terminology.
- Attention to detail.
- Ability to multitask between multiple applications.
- Ability to communicate effectively both orally and in writing.
- Ability to work in a fast-paced environment.
- Adequate visual acuity to read and ability to interpret and understand written material.
Responsibilities
- Answer telephones, schedule appointments, and redirect calls to appropriate departments as needed.
- Schedule and reschedule patient appointments, including physical therapy appointments, while observing insurance rules, limitations, and physician preferences.
- Confirm appointments in advance and contact patients when necessary.
- Prepare clinic schedules and identify issues before patient visits.
- Greet patients, check them in, and help them complete intake forms.
- Confirm, capture, and correct patient demographic and insurance information.
- Verify insurance and obtain benefit information, including remaining deductibles and copays.
- Collect patient payments according to benefits and information in the EHR and other applicable software.
- Collect and scan patients’ insurance cards and photo IDs.
- Mail no-show letters daily.
- Review daily superbills for completion, make necessary edits, and collect the correct payment at checkout.
- Balance payments received and prepare the daily deposit.
- Complete scheduling tasks, messages, requests, referrals, and faxes.
- Return voicemails and make second and third attempts to contact patients who left messages.
- Provide explanations of EOBs and patient balances as needed.
- Fax DWC forms to appropriate recipients.
- Sort and prepare medical information for scanning or queuing into the EMR system.
- Sort faxes, assist with fax failures, and distribute faxes to appropriate departments.
- Assist with Release of Information requests by completing them in the office or sending them to a third party.
- Perform other duties as assigned.
Benefits
- Medical insurance with VIP Health Advocate Service.
- Health Savings Account (HSA) with employer contribution.
- Flexible Spending Account (FSA).
- Dental coverage.
- Vision coverage.
- 7–8 paid holidays each year.
- 12 PTO days to start, increasing with tenure up to 22 days.
- 401(k) with Safe Harbor contribution plus profit sharing once eligible.
- Life insurance.
- Short- and long-term disability.
- Additional supplemental plans.
- Mileage reimbursement and travel time for eligible positions.
- Colleague Recognition Program.
- Employee Assistance Program well-being support.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
