Medical Receptionist (South Austin) - Texas Orthopedics (2622)

Ortholonestar•Austin, TX

5d•Onsite

About The Position

Texas Orthopedics, a division of OrthoLoneStar, is seeking a Medical Receptionist for its South Austin location. The role performs reception-area responsibilities, primarily checking patients in and out, scheduling new and follow-up appointments, verifying insurance benefits, and collecting payments due at the time of service. The receptionist supports clinic operations by handling patient communications, records, scheduling, payment processing, and administrative requests while working with the clinic team.

Requirements

High school diploma.
Previous experience in a medical office setting.
Computer experience.
Fluency in Spanish (required).
Knowledge of medical and insurance terminology.
Attention to detail.
Ability to multitask between multiple applications.
Ability to communicate effectively both orally and in writing.
Ability to work in a fast-paced environment.
Adequate visual acuity to read and ability to interpret and understand written material.
Ability to continuously handle multiple tasks simultaneously and work as part of a team.
Ability to frequently perform tedious and exacting work in high-volume conditions with frequent task changes.

Responsibilities

Answer telephone calls, schedule appointments, and redirect calls to the appropriate departments.
Schedule and reschedule patient appointments, including physical therapy appointments, in accordance with insurance rules, limitations, and physician preferences.
Confirm appointments in advance and contact patients when necessary.
Prepare clinic schedules and identify potential issues before patient visits.
Greet patients, check them in, and help them complete required intake forms.
Confirm, capture, and correct changes to patient demographics and insurance information.
Verify insurance and obtain benefit information, including remaining deductibles and copayments.
Collect patient payments according to benefits and information in the EHR and other applicable software.
Collect and scan patients’ insurance cards and photo IDs.
Mail daily no-show letters.
Review daily superbills for completion, make necessary edits, and collect the correct payment at checkout.
Balance payments received and prepare the daily deposit.
Complete scheduling tasks, messages, requests, referrals, and faxes.
Return voicemails and make second and third attempts to reach patients who left messages.
Provide explanations of benefits (EOBs) to patients and explain balances as needed.
Fax DWC forms to the appropriate recipients.
Sort and identify medical information for scanning or queuing into the EMR system.
Sort faxes, assist with fax failures, and distribute faxes to the appropriate departments.
Assist with Release of Information requests by completing them in-office or sending them to a third party.
Perform other duties as assigned.