Medical Receptionist (Kyle) - Texas Orthopedics (2615)

Ortholonestar•Kyle, TX

About The Position

The Medical Receptionist performs front-desk responsibilities at Texas Orthopedics, primarily checking patients in and out, scheduling new and follow-up appointments, verifying insurance benefits, and collecting payments due at the time of service. The role supports clinic operations by managing patient communications, records, schedules, and administrative workflows while working in a fast-paced, high-volume environment and as part of a team.

Requirements

High school diploma.
Previous experience in a medical office setting.
Computer experience.
Fluency in Spanish (required).
Knowledge of medical and insurance terminology.
Attention to detail.
Ability to multitask between multiple applications.
Ability to communicate effectively orally and in writing.
Ability to work in a fast-paced environment.
Adequate visual acuity to read and ability to interpret and understand written material.
Ability to handle multiple tasks simultaneously and work as part of a team.
Ability to perform tedious and exacting work in high-volume conditions with frequent changes in tasks.

Responsibilities

Answer telephones, schedule appointments, and redirect calls to appropriate departments as needed.
Schedule and reschedule patient appointments, including physical therapy appointments, while following insurance rules, limitations, and physician preferences.
Confirm appointments in advance and contact patients when necessary.
Prepare clinic schedules and identify potential issues before patient visits.
Greet patients, check them in, and help them complete intake forms.
Confirm, capture, and correct changes to patient demographics and insurance information.
Verify insurance and benefits, identify remaining deductibles and copays, and collect payments according to patient benefits and applicable EHR or other software records.
Collect and scan patients’ insurance cards and photo IDs.
Mail no-show letters daily.
Review daily superbills for completeness, make necessary edits, and collect the correct payment at checkout.
Balance payments received and prepare daily deposits.
Complete scheduling tasks, messages, requests, referrals, and faxes.
Return voicemails and make second and third attempts to reach patients who have left messages.
Provide explanations of EOBs and patient balances as needed.
Fax DWC forms to the appropriate recipients.
Sort and collate medical information for scanning or queuing into the EMR system.
Sort faxes, assist with fax failures, and distribute faxes to appropriate departments.
Assist with Release of Information requests by completing them in-office or sending them to a third party.
Perform other duties as assigned.