Medical Receptionist (South Austin) - Texas Orthopedics (2622)
About The Position
Texas Orthopedics, a division of OrthoLoneStar, is hiring a Medical Receptionist for its South Austin clinic. The role is responsible for reception-area operations, primarily checking patients in and out, scheduling appointments, verifying insurance benefits, and collecting payments due at the time of service. The receptionist supports patients and clinic operations by handling phone calls, appointment scheduling and confirmations, intake forms, patient and insurance information, payment collection, medical records, faxes, referrals, and release-of-information requests. The position involves frequent multitasking in a fast-paced, high-volume clinic and working collaboratively with the team. The listed pay range is $18.00–$22.50 per hour. The work environment is indoors, with rare exposure to extreme noise.
Requirements
- High school diploma.
- Previous experience in a medical office setting.
- Computer experience.
- Fluency in Spanish (required).
- Knowledge of medical and insurance terminology.
- Attention to detail.
- Ability to multitask between multiple applications.
- Effective oral and written communication skills.
- Ability to work in a fast-paced environment.
- Adequate visual acuity to read and ability to interpret and understand written material.
- Ability to handle multiple tasks simultaneously and work as part of a team.
Responsibilities
- Answer telephone calls, schedule appointments, and direct inquiries to appropriate departments.
- Schedule and reschedule patient appointments, following insurance rules and limitations and physician preferences, including for physical therapy.
- Confirm appointments in advance and contact patients when necessary.
- Prepare clinic schedules and identify potential issues before patient visits.
- Greet patients, check them in, and help them complete intake forms.
- Confirm, capture, and correct patient demographic and insurance information.
- Verify insurance and benefits, identify remaining deductibles and copays, and collect payments due at the time of service.
- Collect and scan patients’ insurance cards and photo IDs.
- Mail no-show letters daily.
- Review daily superbills for completion, make necessary edits, and collect the proper payment at checkout.
- Balance payments received and prepare the daily deposit.
- Complete scheduling tasks, messages, requests, referrals, and faxes.
- Return voicemails and make second and third attempts to reach patients who left messages.
- Provide explanations of benefits to patients and explain balances as needed.
- Fax DWC forms to the appropriate recipients.
- Sort and identify medical information for scanning or queuing into the EMR system.
- Sort faxes, help resolve fax failures, and distribute faxes to the appropriate departments.
- Assist with release-of-information requests by completing them in-office or sending them to a third party.
- Perform other duties as assigned.
Benefits
- Medical insurance with VIP Health Advocate Service
- Health Savings Account (HSA) with employer contribution
- Flexible Spending Account (FSA)
- Dental coverage
- Vision coverage
- 7–8 paid holidays each year
- 12 PTO days to start, increasing with tenure up to 22 days
- 401(k) with Safe Harbor contribution and profit sharing once eligible
- Life insurance
- Short- and long-term disability
- Additional supplemental plans
- Mileage reimbursement and travel time for eligible positions
- Colleague Recognition Program
- Employee Assistance Program and well-being support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
