Front Desk Receptionist
About The Position
Theradynamics is seeking a reliable, organized, and customer-focused Front Desk Medical Receptionist/Secretary to support its physical, occupational, and speech therapy clinics. The role provides a welcoming and professional experience for patients while handling reception, appointment scheduling, patient registration, insurance verification, payments, electronic medical records, documentation, and general clerical work. The position requires travel among clinic locations in the Bronx, Manhattan, and Queens as business needs require. The ideal candidate enjoys helping others, works well with a team, remains calm under pressure, and brings flexibility, professionalism, and a positive attitude.
Requirements
- High school diploma or equivalent.
- Excellent customer service and communication skills.
- Strong organizational and multitasking abilities.
- Comfort working in a fast-paced environment.
- Computer proficiency, including Microsoft Office and electronic medical records (EMR) systems.
- Dependable, punctual, and professional.
- Willingness and ability to travel between clinic locations in the Bronx, Manhattan, and Queens as needed.
Nice To Haves
- Previous medical front desk or healthcare administrative experience.
- Bilingual in English and Spanish.
Responsibilities
- Greet patients and visitors in a friendly and professional manner.
- Schedule, reschedule, and confirm patient appointments.
- Answer and direct incoming phone calls.
- Register new patients and verify demographic and insurance information.
- Collect copayments and maintain accurate payment records.
- Verify insurance eligibility and obtain authorizations when needed.
- Maintain accurate electronic medical records.
- Coordinate communication between patients, therapists, physicians, and insurance companies.
- Scan, upload, and organize medical documentation.
- Maintain a clean, organized, and welcoming reception area.
- Perform general administrative and clerical duties.
- Provide exceptional customer service while maintaining patient confidentiality and HIPAA compliance.
- Travel between Theradynamics clinic locations in the Bronx, Manhattan, and Queens as operational needs require.
Benefits
- Paid time off for eligible employees.
- Health benefits for eligible employees.
- Opportunities for growth and advancement.
- Supportive team environment.
- Ongoing training and development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
