Front Desk Receptionist
About The Position
Familia Dental is seeking an energetic, organized Front Desk Receptionist for its Odessa, Texas dental office. The receptionist is the first point of contact for patients and helps create a warm, efficient experience while keeping daily office operations running smoothly. The role involves checking in patients, verifying insurance eligibility, managing appointments and patient records, and collecting payments for services. The practice describes itself as community-oriented and emphasizes quality, honesty, care, community outreach, and internal career growth. Training is provided.
Requirements
- Excellent customer or patient service and verbal communication skills.
- Ability to read, write, speak, and understand information, and effectively present information one-on-one with patients.
- Ability to apply common-sense understanding to carry out detailed written or verbal instructions.
- Basic computer knowledge.
- Ability to work in a fast-paced, patient-focused environment.
- Organizational skills and attention to detail.
- Interpersonal and listening skills.
- Availability to work Saturdays when needed.
- Previous dental office experience is preferred but not required.
Nice To Haves
- Experience with dental management software is preferred.
- Previous dental office experience is preferred but not required.
Responsibilities
- Greet and check in patients.
- Answer phones and schedule appointments.
- Maintain patient accounts and records.
- Understand and follow insurance plan rules and protocols.
- Listen to patients and healthcare workers, respond sensitively to patient emotions, and follow directions from a dentist or supervisor.
- Verify patients’ insurance.
- Ensure record-keeping requirements are completed fully and accurately.
- Submit claims to insurance companies.
- Notify the Office Manager about equipment problems or general safety concerns.
- Attend and participate in morning huddles, chart reviews, and regular office meetings.
- Follow company policies and procedures.
- Follow HIPAA regulations, state and federal OSHA laws, and safety standards, and maintain confidentiality.
- Collect payments for services provided, confirm or reschedule appointments as needed, and perform other assigned tasks.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid holidays and time off
- Access to financial advisors
- Basic life and AD&D insurance
- Voluntary life insurance
- Voluntary short-term and long-term disability
- On-demand pay
- Part-time employees: flex time, 401(k), access to financial advisors, and on-demand pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
