Front Desk (Melrose Park)

DENTAL DREAMS•Melrose Park, IL

3d•Onsite

About The Position

Dental Dreams LLC is hiring bilingual (Spanish) Front Desk Receptionists at its Melrose Park, Illinois office. The position focuses on scheduling appointments, supporting operational goals, and providing excellent customer service. Receptionists work as part of a team and handle patient check-in, appointment confirmations, dental benefit verification, records, payments, insurance claims, and treatment-plan explanations in a fast-paced office environment. The company is also interested in training candidates who want to become Dental Assistants or Office Managers.

Requirements

Bilingual in Spanish.
Customer service experience.

Nice To Haves

Experience with Dentrix and/or Eaglesoft.
Interest in training to become a Dental Assistant and/or Office Manager.

Responsibilities

Maintain a high level of customer service.
Work as part of a team, emphasizing communication.
Schedule patient appointments in accordance with monthly and daily patient goals.
Answer phones and confirm appointments.
Greet and check in patients.
Accurately verify dental benefits.
Maintain detailed patient records in a fast-paced environment.
Collect payments, co-payments, and deductibles.
Create insurance claims and submit pre-authorizations to insurance companies on time.
Pull patient charts for future appointments when necessary.
Maintain a clean and professional office environment.
Assist with presenting and/or explaining treatment plans.